Business Practices

Peace of Mind with General Warranty:
At GW we understand why you bought a vehicle service coverage plan in the first place – for peace of mind. You need a safe, reliable vehicle when you need it and you don’t need unexpected costs for service and repair, especially in these difficult economic times. When problems arise, you want to know you’re covered, and with GW at your side you will rest assured you have the most experienced vehicle service coverage team behind your vehicle. We give you our word and our pledge we will do all we can to provide you with the peace of mind coverage and service when and if the need arises to use your vehicle coverage plan.

You will ALWAYS be taken care of by a real, live, highly trained and experienced person!
We hold ourselves to the highest standards, to treat our customers fairly and with complete honesty. With proprietary systems and the latest in technology, and a global headquarters in down-town Detroit, Michigan (home to America’s car manufacturers) General Warranty is the only company in the industry uniquely positioned to connect our customers with the best vehicle service coverage for them, while delivering outstanding customer service. We don’t just sell coverage programs; we have our own Customer Care, Claims and Administration divisions dedicated to assisting you with any questions or concerns. This service extends through the entire length of your coverage.

You will know and understand your coverage.
Our Customer Care and Support representatives receive extensive training and are here to handle all of your questions. They know the programs inside and out and will stay with you until you get the answers you need. We stand behind our protection plans with a FULL, no risk, 30-day money back guarantee if you are not completely satisfied.

Your coverage will be affordable.
At GW our products and services are EXCLUSIVE and REVOLUTIONARY, we listened to our customers concerns and sought the best backing for our coverage available anywhere. As the only vehicle service coverage plans in the United States backed by the famed Lloyds of London you can rest assured our plans are well backed and financed. You will be pleasantly surprised if not shocked by the REVOLUTIONARY low price of your vehicle service contract. Our proprietary software will analyze your needs, concerns and driving habits and then analyze hundreds of service plans from the nation’s top providers, to determine the right one for your particular protection needs and budget. Our specialists are trained to help you identify the right coverage option and deliver a quote in just minutes.

Your service will be convenient and speedy.
At GW our plans offer our customers flexibility. We don’t require you to go to a specific shop or dealer for repairs and service. You get to choose who fixes your vehicle! Our customers select a repair facility from any ASE mechanics nationwide, including many dealerships. As an added convenience for our customers, we pay the claims directly to the ASE certified mechanic or dealership of your choice. This cuts down on a lot of the extra paperwork, inconvenience and hassle for our customers.

You will be taken care of if your car breaks down
We know your busy with your job, responsibilities, and need for getting from point A to point B without untoward delay. When your vehicle breaks, life goes on, and so must you. That is why most of our plans include free rental cars, towing and 24-hour roadside assistance, and even special assistance when you are travelling far away from home!

Your coverage is from a company you can count on backed by the Famed Lloyds of London.
At GW, our focus is on providing our customers a valuable product, they can count on. Your relationship with GW is what is most important to our representatives. The service we provide has allowed us to build long-term relationships with our valued customers and to gain the support of the car industry throughout the United States and attract global leaders in insurance and finance, this is why Lloyds of London has chosen to work with General Warranty.