Services

Services
Everybody says they have great service. Few can prove it. At GW can and do every day. Whether a customer needs repairs to their car, is in need of roadside assistance, or needs general information regarding their coverage, a member of our staff is available with the expertise to solve any problem quickly and efficiently, with the greatest level of customer satisfaction. We are a complete Auto Warranty Provider, and we oversee every aspect of Customer Service, Contract Services, and Claims Adjudication.

Training
At General Warranty we understand loyal customers are crucial to our organization. At GW we have developed an extensive customer service training program for our staff preparing them to meet the needs of your service contract. All representatives are trained under the philosophy complete customer satisfaction is our primary concern and with our total satisfaction policy your are guaranteed first class treatment.

Expertise
All Claims Associates are experts in the field and have decades of experience with automotive repair and claims adjudication. All are company certified and receive yearly technological training to keep their finger on the pulse of the automotive industry. GW’s world-wide corporate headquarters is located in heart of America’s Car Manufacturer capitol Detroit, Michigan!

Information Systems
Our highly trained representatives operate out of a state-of-the-art call center to ensure your customer inquiries’ are answered quickly and efficiently. We have developed the most extensive and innovative technical capabilities in contract administration. Our systems enable us to seamlessly integrate any type of service contract into our administrative package to create programs and coverage right for your auto warranty needs. At GW we have multiple redundant backup systems in place and are partnered with Industry leaders in technology application processes.